Refund policy

Refund & Returns Policy – OhSnapMagnets by KK

Last updated: 8 April 2026

🤍 Our Commitment

Each magnet is handmade with care and created using your personal photos. We aim to provide high-quality products and a smooth experience for every order.

Change of Mind

We do not offer refunds or returns for change of mind, including:

  • Custom photo magnets
  • Personalised or made-to-order items

Please ensure all order details are correct before placing your order.

Custom Photo Orders (Important)

By placing an order, you acknowledge that:

  • You are responsible for the quality of images uploaded
  • Low-resolution, blurry, or poorly lit images may affect the final result
  • This is not considered a fault

We do not offer refunds or replacements for issues caused by image quality provided by the customer.

Faulty, Damaged or Incorrect Items

Under the Australian Consumer Law, you are entitled to a remedy if your item:

  • Arrives damaged
  • Has a manufacturing fault
  • Is significantly different from what was ordered

If this occurs, we will offer a replacement or refund where appropriate.

Claim Requirements

To help us resolve issues quickly and fairly:

  • Claims must be made within 7 days of delivery
  • Clear photos of the item and packaging must be provided
  • Items must be unused and in original condition

We reserve the right to assess all claims before approving a resolution.

Chargebacks & Disputes

We encourage customers to contact us first to resolve any issues.

If a chargeback or payment dispute is initiated without contacting us:

  • We reserve the right to provide evidence (including order details and product images)
  • Claims will be assessed based on our stated policies

What is NOT considered a fault

The following are not eligible for refunds or replacements:

  • Minor colour variations due to screen or printing differences
  • Slight handmade variations
  • Issues caused by low-quality images provided by the customer
  • Delays caused by shipping carriers

Contact

For any concerns, please contact us:

📧 OhSnapMagnetsbyKK@gmail.com

We are here to help and will always do our best to make things right 🤍